Terms of Service

1. Who this is between

These Terms govern the agreement between you ("Customer") and Wemalo GmbH ("Wemalo", "we", "us") for use of the Wemalo Cloud platform (the "Service").

By creating an account, signing an order form, or otherwise using the Service, you agree to these Terms.

2. What we provide

Access to the Wemalo Cloud Warehouse Management Service, including:

• Multi-tenant cloud hosting on Hetzner EU infrastructure
• A tenant-scoped administration dashboard
• Channel + carrier integrations selected at sign-up
• An in-platform support inbox
• Backups, monitoring, and patching of the platform

What we do not provide unless explicitly contracted:

• Warehouse hardware (scanners, label printers, etc.)
• Carrier accounts (those stay yours)
• Migration of legacy data (available as a paid one-off line item)

3. Subscription, billing, and termination

• Subscriptions are monthly unless otherwise agreed in an order form.
• Pricing and overage rates are published on [/pricing](/pricing).
• Invoices are issued on the first business day of the following

month and are due within 30 calendar days (the "grace period").

• Either party may terminate for convenience at any time with

written notice; service ends at the close of the then-current cycle.

• We may suspend (not delete) the service if an invoice goes

unpaid 30 days past the grace period after written reminders.

4. Your data

• You retain all rights, title, and interest in any data you

upload to the Service ("Customer Data").

• We process Customer Data only to provide the Service and per the

Data Processing Agreement at [/legal/dpa](/legal/dpa).

• We will never sell Customer Data. We do not train AI models on

Customer Data without an explicit per-tenant opt-in.

• You can export Customer Data in CSV / JSON at any time from the

dashboard. After termination, we retain Customer Data for 30 days for export, then permanently delete it.

5. Acceptable use

You agree to use the Service in line with the Acceptable Use Policy at [/legal/acceptable-use](/legal/acceptable-use). Briefly: no illegal goods, no harm to others, no attacks on our infrastructure, no abuse of our team.

6. Service levels

Service levels per pricing tier are published at [/legal/sla](/legal/sla) and form part of this agreement.

7. Liability

To the maximum extent permitted by law, our aggregate liability for any claim arising under these Terms is limited to the fees you paid in the twelve months preceding the claim. Neither party is liable for indirect, incidental, or consequential damages.

This clause does not limit liability for fraud, gross negligence, or harm to life and limb.

8. Changes

We may change these Terms with at least 30 days' written notice. If the change materially reduces your rights, you may terminate the agreement before the change takes effect without penalty.

9. Governing law

These Terms are governed by the laws of Germany without regard to conflict of laws principles. Disputes are subject to the exclusive jurisdiction of the courts of Frankfurt am Main.

10. Contact

Questions or notices under these Terms can be sent to [legal@wemalo.com](mailto:legal@wemalo.com).